{"id":4138,"date":"2021-10-13T17:42:54","date_gmt":"2021-10-13T20:42:54","guid":{"rendered":"https:\/\/shop.mbernardesgems.com\/?page_id=4138"},"modified":"2021-11-29T20:58:51","modified_gmt":"2021-11-29T23:58:51","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/shop.mbernardesgems.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4138\" class=\"elementor elementor-4138 elementor-10615 elementor-bc-flex-widget\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1850d04f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1850d04f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-600c89d\" data-id=\"600c89d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c035a86 elementor-nav-menu__align-right elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"2c035a86\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<nav migration_allowed=\"1\" migrated=\"0\" role=\"navigation\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-2c035a86\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10052\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/return-policy\/\" class=\"elementor-item\">Return Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10053\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/delivery-policy\/\" class=\"elementor-item\">Delivery Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10054\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/payment-methods\/\" class=\"elementor-item\">Payment methods<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10055\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/privacy-policy\/\" class=\"elementor-item\">Privacy Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t\t<span class=\"elementor-screen-only\">Menu<\/span>\n\t\t<\/div>\n\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" role=\"navigation\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-2c035a86\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10052\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/return-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Return Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10053\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/delivery-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Delivery Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10054\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/payment-methods\/\" class=\"elementor-item\" tabindex=\"-1\">Payment methods<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-10055\"><a href=\"https:\/\/shop.mbernardesgems.com\/en\/privacy-policy\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy Policy<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-407d9d15\" data-id=\"407d9d15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-69a9d422 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69a9d422\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-754b946d\" data-id=\"754b946d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-166a2a2 elementor-widget elementor-widget-heading\" data-id=\"166a2a2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b36064f elementor-widget elementor-widget-text-editor\" data-id=\"7b36064f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>The return policy adopted by MBERNARDES seeks to meet the needs of our customers transparently and effectively complying with the Consumer Protection Code.<br \/>Any return must be communicated in advance via email through info@mbernardesgems.com. We will contact you to inform the conditions and procedures for the shipment of the product. The deadline is seven days (from receipt).<\/p><p>The realization of these operations is subject to the following conditions:<br \/>There must be prior communication through our email when we will analyze the request. After this analysis, we will provide the customer with the necessary information to post our product back to our company or one of our representatives.<br \/>The merchandise should return in its original packaging. It can not show any traces of use and has not undergone any changes concerning its original structure and appearance.<br \/>Goods purchased that were bespoke or customized for the customer can not be returned.<br \/>IMPORTANT: The cancellation or request for payment reversal will take place after evaluating whether the returned product meets its original specifications.<\/p><p>Customers must observe our criteria. If, after company analysis, we identify that the customer does not comply with any of them, we may refuse to accept the returned product. In this way, the product will be returned to the customer, duly accompanied by a report justifying the reasons for the non-acceptance of the Exchange\/return, thus avoiding the reversal of the payments made.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy The return policy adopted by MBERNARDES seeks to meet the needs of our customers transparently and effectively complying with the Consumer Protection Code. Any return must be communicated in advance via email through info@mbernardesgems.com. We will contact you to inform the conditions and procedures for the shipment of the product. The deadline is [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/pages\/4138"}],"collection":[{"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/comments?post=4138"}],"version-history":[{"count":6,"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/pages\/4138\/revisions"}],"predecessor-version":[{"id":10048,"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/pages\/4138\/revisions\/10048"}],"wp:attachment":[{"href":"https:\/\/shop.mbernardesgems.com\/en\/wp-json\/wp\/v2\/media?parent=4138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}